Customer Service and the Ice Chocolate

Customer Service is about treating your customers like the real people that they are. Do your best to get them their special “Ice Chocolate”

19 Personal Observations from Thailand

After a massive strategic lobbying campaign launched by my husband throughout the year, and after a series of unfortunate events, I was forced into accepting taking a winter break in Thailand for 10 days. I have nothing against this part of Asia, but it isn’t on my list of priority destinations to visit. I am more of a Europe girl, …

By the Pontes of Italy.. She Sat Down and Wept! (2)

So, once more she was back in Rome’s airport, few steps away from the center of her dream; the city she has woven zillions of visions around; the city which has kept her going until now, sustained by the hope that one day, she is going to be part of it. With her luggage she ran to catch …

By the Pontes of Italy.. She Sat Down and Wept! (1)

The plane shook violently with the power of bursting through an austere gigantic cloud. The fancy business-class cup fell off the table and right into her lap, spilling cold refreshing water over her jeans. The entire scene was one that she has always dreaded especially with her Pteromerhanophobia (fear of flying) and Acrophobia (fear of …